How do I make a return?Updated 2 months ago
We genuinely care about your experience with us — your satisfaction is at the heart of everything we do.
If for any reason you’re unhappy or change your mind about an unopened product within 30 days, we’ll gladly exchange it for something that suits you better. Prefer a refund instead? Simply ship the product back to us, and we’ll issue a full refund once it’s received.
Please note that standard returns are only accepted if a product is unopened, unused, and unworn due to hygiene and safety standards, and must be in the product's original packaging.
Start your return:
You’ll need to connect with our support team first to have your return reviewed and approved. Once that’s done, you can follow the process below.
Firstly, package your unopened product securely. Then simply send it to one of our return centers using your preferred shipping carrier (we recommend using a tracked service for both yours and our peace of mind).
United Kingdom Address:
RS-GPS-Hello Nancy
GPS, 3B Hilltop Industrial Estate, Shaw Street, West Bromwich
B70 0TX, United Kingdom
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