My toy isn't working properly.Updated 5 months ago
Firstly, we are dissapointed to hear that your toy isn't working as intended. However, we are here to help solve your issue as soon as possible! Before you contact us, here are a few tips to check that might help get your toy working again.
1. Ensure you haven't used it in the shower if your toy is not waterproof
2. Make sure you have charged your toy for the recommended time. Double-check the product manual to make sure that it is fully charged.
3. Clean your toy with a proper toy cleaner to avoid any damage to the toys material
If all the above fails, please contact our care team at [email protected] with the following details:
- Video of the issue you are experience
- Image of the charging cable type
Our care team will do their best to assist you and ensure you have a working product in no time!
1. Ensure you haven't used it in the shower if your toy is not waterproof
2. Make sure you have charged your toy for the recommended time. Double-check the product manual to make sure that it is fully charged.
3. Clean your toy with a proper toy cleaner to avoid any damage to the toys material
If all the above fails, please contact our care team at [email protected] with the following details:
- Video of the issue you are experience
- Image of the charging cable type
Our care team will do their best to assist you and ensure you have a working product in no time!