Please fill out the form and our support team will get back to you within 24 hours. You can also email us at care@hellonancy.com.

hello-nancy

We are sorry to hear you received the wrong item in your order! We can imagine how frustrating this might be. Please reach out to the Care team at <a href="mailto:care@hellonancy.com">care@hellonancy.com</a> and they will do their best to assist you.&#xA0;Please include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.Once received, we will do our best to assist you!&#xA0;

We are sorry to hear you received the wrong item in your order! We can imagine how frustrating this might be. Please reach out to the Care team at care@hellonancy.com and they will do their best to assist you. Please include a photo of the item recei

What do I do if I receive the wrong item in my order?

Orders and products

How do I track my order?

How long does delivery take?

How much does shipping cost?

Do you ship worldwide?

Do you offer expedited shipping?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

Shipping

Can I change my shipping address?

Can I cancel my order?

What payment methods do you accept?

Can I edit or add anything to my order?

What’s your return policy?

How do I make a return?

My toy isn't working properly.

What is the warranty period for products?

What is your privacy policy?

How does Nancy use my data?

Why does my bank statement show “Care & Bloom” instead of Nancy?

Will anyone know what I purchased?

I don’t recognize this charge — what should I do?

Can I get an invoice with the actual product details?

Billing, privacy and security

What do I do if I receive the wrong item in my order?Updated 5 months ago