hello-nancy logo
hello-nancy logo

All articles

How do I track my order?Updated 5 months ago

Once your order has been placed and processed, you will receive a confirmation email with your order details right away. This email will include an expected delivery timeframe.

After we process your order and the products arrive in your destination country, you will receive an email with your tracking number and a link to track your delivery. If there are no updates immediately, please be patient and check back later.

If your order still hasn’t arrived, or you can’t locate your delivery, please contact us within 14 days of your estimated delivery date, otherwise we will not be able to process your claim for the order not being received.



Was this article helpful?
Yes
No