Please fill out the form and our support team will get back to you within 24 hours. You can also email us at care@hellonancy.com.

hello-nancy

If you placed an order with us, &#x201C;SP HELLO NANCY or SP RCH NANCY&#x201D; is the billing name that will appear. If you&#x2019;re unsure, please reach out to our support team with your order number, and we&#x2019;ll confirm right away.

If you placed an order with us, “SP HELLO NANCY or SP RCH NANCY” is the billing name that will appear. If you’re unsure, please reach out to our support team with your order number, and we’ll confirm right away.

I don’t recognize this charge — what should I do?

Billing, privacy and security

How do I track my order?

How long does delivery take?

How much does shipping cost?

Do you ship worldwide?

Do you offer expedited shipping?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

Shipping

Can I change my shipping address?

What do I do if I receive the wrong item in my order?

Can I cancel my order?

What payment methods do you accept?

Can I edit or add anything to my order?

What’s your return policy?

How do I make a return?

My toy isn't working properly.

What is the warranty period for products?

Subscription

Orders and products

What is your privacy policy?

How does Nancy use my data?

Will anyone know what I purchased?

Can I get an invoice with the actual product details?

I don’t recognize this charge — what should I do?Updated 5 days ago