Please fill out the form and our support team will get back to you within 24 hours. You can also email us at care@hellonancy.com.

hello-nancy

<p><i data-stringify-type="italic">No. Your statement will only show &#x201C;Care &amp; Bloom&#x201D; &#x2014; not the product name or our brand.</i></p>

No. Your statement will only show “Care & Bloom” — not the product name or our brand.

Will anyone know what I purchased?

Billing, privacy and security

How do I track my order?

How long does delivery take?

How much does shipping cost?

Do you ship worldwide?

Do you offer expedited shipping?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

Shipping

Can I change my shipping address?

What do I do if I receive the wrong item in my order?

Can I cancel my order?

What payment methods do you accept?

Can I edit or add anything to my order?

What’s your return policy?

How do I make a return?

My toy isn't working properly.

What is the warranty period for products?

Orders and products

What is your privacy policy?

How does Nancy use my data?

Why does my bank statement show “Care & Bloom” instead of Nancy?

I don’t recognize this charge — what should I do?

Can I get an invoice with the actual product details?

Will anyone know what I purchased?Updated 5 months ago